FAQ

 

What are the formulator's qualifications for the skincare products?

Lisa Guye the owner of the brand Teddy Alexander completed a 2 year diploma in organic formulating at Formula Botanica in London graduating in August 2020.

Other qualifications followed in certificates in Natural  Cosmetic Preservation and certificate in cosmetic stability testing in 2022 also from Formula Botanica

What is the shelf life of the body butter & hydrating cream?

The shelf life of the body butter is 12 months

The hydrating cream is 6 months as it is made with natural ingredients and the preservation system is naturally derived & the minimum necessary.

What is the shelf life of the serums?

The shelf life of the vitamin A and the vitamin C serums is 12 months 

How do you use the serums?

After cleansing apply 1-2 drops of either serum and gently tap onto your face and gently apply using upward strokes. For best results use a gua sha tool to smoothe and massage the oil into the skin. Use twice a day morning and night. Use the vitamin C serum during the day and the vitamin A serum at night.

How do you use the body butter?

As this aromatic body butter contains 2% essential oils it can only be applied to the body not the face and not to be used if pregnant. For optimum results dry body brush before a shower. After the shower apply the body butter in upwards strokes from the feet upwards. This is great for dry aged skin and the scent will last for many hours. You can also add it to dry hair ends. As this is an anhydrous product (does not contain water) avoid putting wet fingers or water into the butter as it will deteriorate and not last.

How should I store the products?

All Teddy Alexander products should be kept in a cool dark place. Avoid leaving them in the car or outside in the heat.

How are the products made?

All Teddy Alexander products are made in small batches using Good Manufacturing practice and packaged in Miron glass and recycled cardboard

 

Shipping policy

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Returns and exchanges

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